Terms of use

These terms cover your use of the Kivvi app and website, run by K2 Labs in Sharjah, United Arab Emirates ("we", "us"). By creating an account or using Kivvi you agree to them. If you do not agree, please do not use Kivvi.

What Kivvi is

Kivvi lets customers collect points at vendors (shops and other businesses) and spend them with the same vendor. Each vendor runs its own points and sets its own rules, for example how many points a purchase earns, how long points last and what they can be spent on. Kivvi provides the software. We are not the seller of anything you buy from a vendor.

Your account

• You sign in with your email address and a one-time code. Keep your email account secure, because anyone who can read that email can sign in as you.
• Give accurate details. Your mobile number can belong to only one account.
• One person, one account. Do not use another person's account or share yours.
• You must be old enough to agree to these terms where you live, and at least 13.

Points

• Points have no cash value. You cannot exchange them for money, and they are not a bank balance, a payment card or a financial product.
• Points belong to the vendor that issued them. You can use them only at that vendor. They cannot be moved between vendors.
• Points expire according to the vendor's rules. The app shows when. Expired points cannot be restored.
• Codes to earn, spend or transfer points can be used once and expire after a set time. A code you create to spend points is held until the vendor claims it or it expires, and then returns to your balance.
• You can transfer points at a vendor to another customer with a one-time code. A transfer cannot be undone once the other person has claimed it.
• A vendor or its staff can reverse an earn or a purchase, for example after a return or a mistake. Your balance is adjusted to match.
• We or a vendor may change or end a points programme. We will try to give notice where we can.

What you must not do

• Guess, copy or sell codes, or use scripts or bots to try codes.
• Create accounts or collect points by fraud, fake purchases or other misuse.
• Interfere with the service, try to break its security, or access data that is not yours.
• Use Kivvi for anything unlawful.

We may suspend or close an account, and cancel points collected through misuse, if these rules are broken.

Vendors and staff

Vendors agree separately with us how they use Kivvi. Vendors are responsible for their own offers, prices, goods and services, and for honouring points as their rules say. Please contact the vendor about any dispute with a purchase. The app shows each vendor's support details.

Availability

We work to keep Kivvi running but cannot promise it will always be available or free of errors. We may change or stop features. Where it is possible, we will try to avoid losing your points.

Our responsibility

Kivvi is provided as it is. To the extent the law allows, we are not responsible for losses that come from things outside our control, from a vendor's actions, or from your use of Kivvi, and our total responsibility to you for any claim is limited to the value of the points in your account at the time. Nothing in these terms limits rights you have under the law that cannot be limited.

Ending your account

You can delete your account in the app at any time (Account, then Delete account). Points in it are lost when it is deleted. See our privacy policy for what happens to your data.

Changes to these terms

We may update these terms. If we make a change that matters, we will update the date above. Using Kivvi after a change means you accept it.

Law

These terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Sharjah. Disputes go to the courts there, unless the law of your country gives you the right to go elsewhere.

Contact

K2 Labs, Sharjah, United Arab Emirates. Email support@k2labs.io.