Support
Last updated
Need help with Kivvi? Email us at support@k2labs.io and we will get back to you, usually within two working days. Please include the email address on your account and, if you can, a screenshot of what you see.
Signing in
- Kivvi uses your email address and a 6-digit code. There is no password.
- The code is valid for 10 minutes. If it does not arrive, check your spam or junk folder, then request a new one.
- Each new code replaces the previous one, so always use the latest email.
- If you enter the wrong code several times, sign-in is paused for a while. Wait and try again.
Points
- Each vendor runs its own points, with its own rules for earning, expiry and spending.
- To earn, show the vendor your code or scan theirs, as they ask. Points appear in your wallet after the vendor confirms.
- If points are missing or look wrong, contact the vendor first, then us with the date and vendor name.
Your account and data
- To delete your account and data, use the delete account option in the app's Account tab. This cannot be undone.
- See our privacy policy and terms of use for details.
Vendors
Vendor and manager accounts are created by Kivvi. If you run a business and would like to join, email us at support@k2labs.io.