Delete your Kivvi account

This page explains how to delete your Kivvi Stars account and the personal data held with it. The app is published by K2 Labs (FZE).

Delete it in the app

1. Open the Kivvi Stars app and sign in.
2. Go to the Account tab (the person icon on Home).
3. Tap Delete account and confirm.

Deleting your account cannot be undone, and any points you still hold are lost.

Cannot get into the app?

Email support@k2labs.io from the email address on your account, with the subject “Delete my account”. We will delete it for you, usually within two working days.

What is deleted

• Your profile: name, mobile number and email address.
• Your sign-in, so you can no longer open the account.
• Offers and settings saved for you, including the saved shop offers on your phone when you sign out.

What may be kept

A record of points activity (earned, spent, expired) may stay with the shop, without your name or contact details attached, so that the shop's own accounts remain correct. Sign-in attempt logs are kept for about 30 days and then removed.

See our privacy policy for more about the data we hold.